Bali to Nusa Lembongan ferry prices have recently changed at Setia Fast Ferry following rising fuel costs and a review of our fare structure.

At Setia Fast Ferry, we believe travelling between Bali and Nusa Lembongan should be simple, transparent and reliable.

As our business continues to grow, we regularly review our services, operating costs and guest experience to ensure we can continue delivering the high standards our customers expect.

Following recent increases in fuel prices across Indonesia, we have made adjustments to our fares. Fuel is one of the largest operating costs for any fast boat service, and recent price changes have had a significant impact across the transport industry.

While fuel costs have been the primary driver of this fare review, we have also taken the opportunity to simplify our pricing structure, improve transparency and continue investing in the people, vessels and systems that support our operations.

We wanted to take this opportunity to explain these changes and what they mean for our guests.

Simpler, transparent pricing

Alongside our pricing review, we have also made an important change to the way guests book with us online.

Previously, payment processing fees were added during checkout. While this approach is common, we recognised that many guests prefer to see the full cost upfront rather than discovering additional charges later in the booking process.

As part of our commitment to transparent pricing, we have decided to absorb these payment processing costs and remove transaction fees from online and offline bookings.

This creates a more consistent experience across our booking channels and ensures guests can easily compare prices without additional fees being added at the final step.

The result is simple: the price you see is the price you pay.

No hidden payment fees. No surprises at checkout.

Investing in quality, safety and service

The fast boat industry is highly competitive, and operators are often under pressure to keep prices as low as possible.

While we understand the importance of affordability, we also believe there are some areas where cost savings should never come at the expense of safety, reliability or people.

At Setia Fast Ferry, we are committed to:

• Maintaining our vessels to a high standard
• Investing in safety equipment and procedures
• Providing professional customer service before, during and after travel
• Paying our crew and staff fairly and on time
• Supporting ongoing training and development
• Investing in technology and systems that improve the guest experience

These commitments help us deliver a service that our guests can book with confidence.

Not the cheapest, and that’s OK

We know that travellers have many options when travelling between Bali and Nusa Lembongan.

There will always be operators offering lower prices. Our goal has never been to be the cheapest fast boat service available.

Instead, our focus is on delivering value through reliable service, professional operations and ongoing investment in our people, vessels and guest experience.

We believe a ferry ticket should support more than just the journey itself. Its supporting the people who make that journey possible, from our crew and customer service team to the staff working behind the scenes every day.

Supporting our team

Behind every journey is a dedicated team of crew, customer service staff, drivers and operational personnel working to ensure our guests travel safely and comfortably.

We believe that investing in our people is one of the most important investments we can make. By providing stable employment, fair compensation and opportunities for growth, we are building a stronger business and a better experience for our guests.

Every booking helps support the people who make our service possible.

Thank you for your support

We understand that price is an important consideration when choosing a fast boat operator.

We are grateful to every guest who chooses Setia Fast Ferry and places their trust in us. Your support allows us to continue investing in our team, our vessels and the experience we provide.

Thank you for travelling with us, and we look forward to welcoming you on board soon.