FAQ

Yes, our trips are not suitable for children under the age of 3, pregnant women, the elderly or infirm, or people with heart or back problems, and our insurance only covers people up to 65 years of age. For people not covered, or pregnant women or people with health issues, they may still proceed to book and by doing so accept all the associated risks and understand they may not be covered by our insurance.

With any kind of travel when pregnant, you will need to seek the advice of your medical practitioner prior to travelling.

Please seek the advice medical practitioner prior to travelling. Our boat anchors to the shoreline of Jungut Batu Beach in Lembongan and you will be disembarking or boarding the vessel from the beach.

Our drivers are always in contact with the office staff at our departure locations. They will be aware of any additional traffic and know the best way to get to our office locations. Many external drivers are not always familiar with the Sanur Harbour area and if there is traffic there can be detours which private drivers or taxis will not know about. Due to local regulations gojek, grab and taxis are not permitted to pick-up guests from the Harbour. Due to regulations, our staff are unable to assist you in booking a gojek, grab or taxi. We offer private and shared pick-up and drop-off service. Add a hotel and accommodation transfer to your online booking to view prices.

Your pick-up on Lembongan will typically occur 1 hour to 1 hour and 30 minutes before your ferry departure. For visitors on Ceningan, our service will pick-up from Yellow Bridge, Lembongan. If you need further assistance with your transfer please contact our team: Lembongan office +(62) 822-6629-5499 Email hello@setiafastferry.com

Please check your location’s approximate pick-up time, and be ready a few minutes early as times may vary slightly. Pick-up time based on your location:

• Sanur: 30 to 45 minutes before departure
• Kuta / Legian / Seminyak / Petitenget / Nusa Dua / Jimbaran: 1 hour to 1 hour and 15 minutes before departure
• Airport: To be advised
• Ketewel / Saba / Keramas: 45 minutes to 1 hour before departure
• Ubud: 1 hour and 15 minutes to 1 hour and 30 minutes before departure
• Uluwatu / Padang-padang / Dreamland / Bingin / Ungasan: 1 hour and 15 minutes to 1 hour and 30 minutes before departure
• Canggu: 1 hour and 15 minutes to 1 hour and 30 minutes before departure
• Payangan / Tegallalang: 1 hour and 45 minutes to 2 hours before departure
• Munggu / Seseh: 1 hour and 45 minutes to 2 hours before departure
• Nyanyi Beach / Tanah Lot / Kediri: 1 hour and 45 minutes to 2 hours before departure
• Padangbai / Candidasa / Sidemen: 1 hour and 45 minutes to 2 hours before departure Amed / Tulamben: 2 hours and 45 minutes to 3 hours before departure
• Munduk / Singaraja / Lovina / Pemuteran: 3 hours and 30 minutes before departure Balian / Medewi: 3 hours and 30 minutes before departure
• Tejakula / Singaraja: 4 hours before departure
• If you need further assistance with your booked car service please contact our team:

Sanur office +(62) 822-6629-5499 Email hello@setiafastferry.com

As a point-to-point carrier, we can’t guarantee on time connections and recommend travelling the day before your flight, especially in peak season when alternative options may be limited if cancellations occur.

Yes! We offer convenient door-to-door service from your accommodation in Bali to Sanur Harbour — and drop-off when you arrive on Nusa Lembongan. Transfer costs depend on your location in Bali and whether you choose shared or private transport. You’ll see accurate pricing when adding a transfer during the online booking process. In Bali, we use modern, air-conditioned vehicles driven by licensed professionals who stay in contact with our harbour team for a seamless arrival. On Lembongan, where there are very few cars, guests are transferred using local-style pick-up trucks. For more information visit:

• Fares
• Car services

Our boat is certified to International Safety Management standard. Safety equipment:

• Slimline self-inflating life jackets for all passengers and crew
• 2 x 65 passenger life rafts
• Lifebuoys 4 throw rings
• Garmin GMR18XHD radar to track weather conditions and other vessel
• GPS Navigation System
• Marine VHF ship-to-shore radio
• Full set of distress flares in accordance with regulations
• Automatic identification system on-board

Insurance Setia Fast Ferry is fully insured with protection and indemnity cover, so you can travel with confidence knowing you’re in safe hands.

We provide seasickness pills at reception before departure. To minimise symptoms, take a pill at least 30 minutes before boarding. Once on the boat, try to focus on the horizon and look out the window for stability.

Nusa Lembongan is blessed with great weather and loads of sunshine most of the year. Below is a guide to the seasons and weather conditions. Dry Season (April to October):

• Calmer seas that are Ideal for smoother journeys.
• Lower risk of cancellations due to fewer weather disruptions.
• Book early due to peak tourist season.

Rainy Season (November to March): Challenging conditions with increased turbulence and choppy seas. Delays and disruptions can sometimes happen. Wind conditions

• Strong winds can create choppy seas, causing turbulence and possible cancellations.
• Travel is generally smoother in the morning as winds often pick-up in the afternoon, especially during the rainy season.

As a very general rule, sea conditions tend to be better earlier in the day before the wind picks up, but this is not guaranteed.

The distance between Bali and Nusa Lembongan is about 15 kilometres. Our boat typically takes around 30 minutes to do the journey, depending on conditions.

If the waters are closed by the Harbour Master our boat will not be permitted to make the journey. This may only occur 2 or 3 days out of the entire year. We will offer you a credit note for the ticket/s which is valid for 12 months from the date of issue.

For passenger-initiated cancellations, the following terms apply:

• 50% refund or a credit note for the full amount paid for cancellations more than 2 weeks before travel.
• Credit note for cancellations between 48 hours and 2 weeks before travel.
• No refund for cancellations within 48 hours of travel.

You will not be entitled to a refund if you arrive late or don’t check-in.

Rescheduling your ticket depends on seat availability and must be done at least:

• Regular season (January 6 – May 31 and October 1 – December 19): 48 hours before departure.
• High season (June 1 – September 31 and December 20 – January 5) 4 days before departure.

Your ticket/s can’t be rescheduled within 48 hours of departure during low season and 4 days before departure in high season. Please refer to your travel insurance policy and we can provide you with required documentation.

If you miss the ferry, you are a ‘no-show’ and are not entitled to a refund, reschedule of ticket or credit note. Please refer to your travel insurance policy and we can provide you with required documentation. Please make sure you have ample time to travel to our Sanur office to check-in 45 minutes prior to your departure time. Booking a hotel or accommodation transfer (car service) with Setia Fast Ferry is the best way to ensure you make the departure time. Our drivers and staff are in constant contact to make sure you reach your destination on time.

Rescheduling depends on seat availability and must be done at least:

• Regular season (January 6 – May 31 and October 1 – December 19): 48 hours before departure.
• High season (June 1 – September 31 and December 20 – January 5) 4 days before departure.

For passenger-initiated cancellations, the following terms apply:

• 50% refund or a credit-note for the full amount paid for cancellations more than 2 weeks before travel.
• Credit note for cancellations between 48 hours and 2 weeks before travel.
• No refund for cancellations within 48 hours of travel.
• No refunds for late arrivals or no-show guests.

Each ticket is considered a single fare and cannot be split into separate trips.

No, we do not have reserved seating. It is first in best dressed basis. We have seating for 70 passengers, which is configured in a 3-3 arrangement. We ensure more spacious and more comfortable seating than other boats traveling to Lembongan.

Rescheduling your ticket depends on seat availability and must be done at least:

• Regular season (January 6 – May 31 and October 1 – December 19): 48 hours before departure.
• High season (June 1 – September 31 and December 20 – January 5) 4 days before departure.

Yes, our boat has a western style sitting toilet.

Ticket prices depend on the fare type and services you choose. For more information, visit our fares page. During your booking, you can customise options to see the exact cost for your trip.

Our seat availability is always up to date on our website. Please proceed with your booking to see availability. If the date or time you have selected is not available, our system will provide a suggested alternative trip.

Our secure online booking system supports international payments for credit / debit cards on Visa, MasterCard, JCB and AMEX. If you experience problems paying with your credit card, contact us, email hello@setiafastferry.com or start a WhatsApp chat. Cash payments are accepted at our office locations. Lembongan office Jungutbatu Beach, Lembongan 50 meters before the stairs to Batu Karang Sanur office Jl. Matahari Terbit, Sanur Kaja

The best way to book your ticket is via our website. Please complete all guest details on the booking. Your booking may be cancelled if details are not complete. Bookings can also be made at our office locations. Lembongan office Jungutbatu Beach, Lembongan 50 meters before the stairs to Batu Karang Sanur office Jl. Matahari Terbit, Sanur Kaja

Sanur check-in and boarding procedures All passengers traveling to Lembongan must check-in at our Sanur office 45 minutes prior to departure. Luggage and guests will be transported from our office to Sanur Harbour for boarding. Passengers will wait in the Sanur Harbour terminal and commence boarding once the vessel is called. Lembongan check-in and boarding procedures Passengers travelling from Lembongan to Sanur must check-in at our Lembongan office 30 minutes prior to departure. A shuttle boat will transfer you and your luggage to our ferry. Our crew will assist you in safely boarding the ferry from the shuttle boat.

Yes, we allow pets to travel on the rear of our boat. They will be required to wear a lead and will need to stay on the rear deck of the vessel. As required by the Sanur Harbour Master, you will need to have a copy of your pet’s latest vaccination record. You and your pet will not be allowed to enter the harbour building. Instead, you will need to wait at the rear of the building for boarding.

Each passenger may bring:

• Carry-on Baggage – 1 x carry-on item no larger than 60 cm x 40 cm x 30 cm.
• Checked Baggage – 1 x item no heavier than 22kg. Baggage over this allowance may not be carried on the vessel and will need to be stored at your own risk and cost.

Additional items such as surfboards, fishing rods, prams, travel cots are free of charge. Please let us know if you plan to travel with any of these items when making your booking. If you have additional baggage, please contact us prior to departure. If the boat is not full, we may be able to accommodate extra pieces of luggage. If you show up with any additional pieces of luggage at check-in, we may not be able to accommodate it on the vessel and you will need to store at your own risk and cost.

Yes. Our experienced crew is there to assist all passengers with boarding, disembarkation, and luggage at both Sanur and Lembongan

We arrive at Jungutbatu Beach, the main beach on Nusa Lembongan. As there is no public jetty, this is a beach landing, so we recommend wearing appropriate clothing and easy to remove footwear. Passengers are transferred from our ferry to the beach using a smaller shuttle boat. This method is used to ensure passenger safety in changing sea conditions and to protect the ferry from damage caused by beaching. These smaller boats are more stable and can get closer to the shoreline, making the landing process safer and more manageable. If sea conditions make it unsafe to land at Jungutbatu Beach, we may redirect to the Mangrove area on the eastern side of the island, where sea conditions are typically calmer. Our experienced crew will assist you at every stage — from helping with carry-on items to steadying the boat as you board and disembark.

Our ferry departs from Sanur Harbour. You’ll check in at the Setia Fast Ferry office. We are located on the main road leading to the harbour. Please arrive at least 45 minutes before departure. Once you’ve checked in and received your boarding pass, our team will drive you in a buggy down to the harbour terminal, where you’ll board the ferry.