Who we are
This website and booking platform are operated by PT Setia Sinergi Digital. Ferry transportation services are provided by PT Setia Rejeki Sakti.
For privacy purposes, PT Setia Sinergi Digital is responsible for managing personal data collected through the website and booking platform. PT Setia Rejeki Sakti receives necessary passenger information to deliver transportation services safely.
PT Setia Sinergi Digital acts as the primary data controller for website and booking data.
Together we are referred to as “we”, “us” and “our” in this policy.
For assistance, email: hello@setiafastferry.com
What personal data we collect and why we collect it
We may collect:
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name
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contact details (email, phone)
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booking information
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travel details
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payment confirmation data
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communications with our support team
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IP address and device information
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website usage data
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cookies and analytics data
We collect and process personal data only where necessary to provide services, comply with legal obligations or protect legitimate business interests.
How we use your data
We use personal data to:
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process bookings and payments
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provide ferry services
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manage transfers
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send operational messages
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respond to support requests
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improve website performance
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comply with legal obligations
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prevent fraud and abuse
We do not sell personal data.
Website Features and Technical Data
When you contact us, submit forms or leave comments, we collect the information you provide along with basic technical data such as IP address and browser information for security and spam prevention.
Images uploaded by users may contain embedded location data. Visitors should avoid uploading images containing sensitive metadata.
Our website may include embedded content from third-party platforms (such as videos or social media). These platforms may collect data as if you visited them directly and operate under their own privacy policies.
We use cookies and similar technologies to operate the website, remember preferences and analyse usage. You can control cookies through your browser settings, but some features may not function correctly without them.
Third-party services
We use trusted third-party service providers to operate our website and booking platform. These providers process personal data only as necessary to deliver their services to us.
This may include providers that support:
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website analytics and performance measurement
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email and business communications
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customer messaging and travel notifications
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secure payment processing
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website hosting and infrastructure
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fraud prevention and security monitoring
These providers are contractually required to protect personal data and use it only for the purposes of providing services to us. They are not permitted to use personal data for their own marketing purposes.
Some providers may process data outside Indonesia. Where this occurs, reasonable safeguards are applied to protect personal data.
We do not sell personal data to third parties.
Cookies
We use cookies to:
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remember user preferences
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maintain login sessions
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improve website functionality
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measure website usage
You may disable cookies in your browser, but some features may not function correctly.
Data retention
We retain personal data only as long as necessary for:
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booking records
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customer service
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legal compliance
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fraud prevention
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accounting obligations
Comments and booking history may be stored for operational reference.
Retention periods vary depending on legal, operational and safety requirements.
Data security
We take reasonable technical and organisational measures to protect personal data from loss, misuse or unauthorised access.
No online system can be guaranteed 100% secure, but we follow industry-standard protections.
In the event of a data breach affecting personal information, we will take reasonable steps to investigate, contain and notify affected parties where required by law.
Your rights
You may request:
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access to your personal data
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correction of inaccurate information
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deletion of personal data where permitted by law
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export of your data
Some information must be retained for legal or safety reasons.
Requests can be made via emailing hello@setiafastferry.com.
International data transfers
Some third-party providers may store or process data outside Indonesia. By using our services, you consent to international data processing where required to operate the platform.
We take reasonable steps to ensure transferred data is handled securely.
Automated decisions
We do not use automated decision-making that significantly affects passengers.
Children’s Privacy
Our services are not directed to young children. Parents or guardians must manage bookings on behalf of minors.
Changes to This Policy
We may update this Privacy Policy periodically. Updates take effect when posted on the website.
Contact
For privacy questions or requests, email: