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Reschedule & Changes

Can I reschedule?

Rescheduling is allowed based on availability and season:

Regular Season
  • (Jan 6 – May 31 & Oct 1 – Dec 19)
  • Changes must be made at least 48 hours before departure
High Season
  • (Jun 1 – Sep 30 & Dec 20 – Jan 5)
  • Changes must be made at least 4 days before departure

Tickets cannot be rescheduled within 48 hours (low season) or 4 days (high season) of departure.

Rules for Changes & Refunds

Get the details on rescheduling, cancellations, and refunds for your ferry booking. Know what to expect and plan your trip with confidence

If You’re Unwell
  • Please contact us before the reschedule cutoff (48 hours or 4 days, based on season).
  • We can provide documentation if you need to file a claim with your travel insurance.
Missed Ferry or Late Arrival

If you miss your departure:

  • Your booking is considered a ‘no-show’
  • No refund, credit note, or reschedule will be offered

We recommend:

  • Arriving at our Sanur office 45 minutes before departure
  • Booking your transfer with Setia Fast Ferry, so our team can ensure you arrive on time
Cancellations by the Passenger

If you need to cancel your ticket, the following terms apply:

  • More than 2 weeks before travel
  • 50% refund or credit note for 100% of the fare
  • Between 48 hours and 2 weeks before travel
  • Credit note for the full amount
  • Less than 48 hours before travel
  • No refund or credit

No refunds are provided for no-shows, late arrivals, or incomplete check-ins.

Other Notes
  • Each ticket is considered a single fare and cannot be split into multiple trips or segments.
  • For any changes or documentation needed, feel free to contact our support team.

Need help with rescheduling? Reach out to us via hello@setiafastferry.com or message us on WhatsApp for fast assistance.

Weather Disruptions

We understand that plans can change, and we aim to be as flexible as possible while ensuring fairness and safety for all passengers. Please review the following policies regarding rescheduling, cancellations, and disruptions.

If your ferry is cancelled due to weather (e.g., if the Harbour Master closes the waters):

  • You will receive a credit note valid for 12 months from the date of issue.
  • Weather-related cancellations are rare and occur only a few days per year.