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Boarding Information

Whether you’re departing from Sanur or Nusa Lembongan, we want your journey with Setia Fast Ferry to be smooth from start to finish. Please read the following important information to help you prepare for your trip.

Check-In & Boarding Procedures

From Lembongan to Sanur

  • Check-in location: Setia Fast Ferry Lembongan Office
  • Check-in time: At least 30 minutes before departure
  • A shuttle boat will transfer passengers and luggage to the main ferry.
  • Our friendly crew will assist you safely from the shuttle to our ferry.

From Sanur to Lembongan

  • Check-in location: Setia Fast Ferry Sanur Office or use your QR code ticket and go straight to the Sanur Harbour
  • Check-in time: At least 45 minutes before departure
  • After check-in, passengers and luggage are transported to Sanur Harbour.
  • Wait in the terminal until boarding is announced.
Luggage Allowance

Each passenger may bring:

  • Carry-on: 1 item (max. 60cm x 40cm x 30cm)
  • Checked baggage: 1 item (max. 22kg)

Free of charge: Surfboards, prams, fishing rods, travel cots (please inform us at the time of booking)

Travelling with Pets

Yes, we welcome pets aboard — with the following requirements:

  • Pets must stay on the rear deck and remain on a lead at all times.
  • You must bring a copy of your pet’s most recent vaccination record.
  • As per Sanur Harbour regulations, you’ll wait at the rear of the harbour building (not inside) for boarding with your pet.

Note:

  • Please keep your valuables in your carry-on luggage.

  • Additional luggage may be accepted only if space allows. Please contact us prior to travel. Extra or oversized items not pre-approved may need to be stored at your own risk and cost.
Boarding Assistance

Our experienced crew is on hand at every step — assisting with:

  • Getting on and off the boat
  • Transferring from shuttle boats
  • Handling your luggage

We recommend easy-to-remove footwear and clothing suitable for a beach landing.

Arrival in Nusa Lembongan

Our ferry arrives at Jungutbatu Beach, the main beach on Nusa Lembongan. There is no public jetty, so all landings are beach landings via shuttle boat.

  • Shuttle boats make for a safer transfer, especially in changing sea conditions.
  • If conditions require, we may land at the Mangrove area, where the waters are typically calmer.

If you have any special needs or questions about your trip, feel free to contact our team prior to your travel date or email us to hello@setiafastferry.com. We’re here to help make your journey as smooth and enjoyable as possible.

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